At x11com, we believe gaming should always be fun — never stressful, never harmful. Our responsible gaming programme gives every player across Pakistan the tools, information, and support they need to keep their betting habits healthy, enjoyable, and firmly in their own control. From deposit limits to full self-exclusion, x11com puts you in the driver's seat.
Responsible gaming means enjoying cricket betting, casino games, and slots at x11com as a form of entertainment — not as a way to make money or escape problems. It means staying in control of how much time and money you spend, and knowing when to take a break.
At x11com, every game — from PSL cricket betting to live Sic Bo — is designed to be a fun, recreational activity. Treat your betting budget the same way you'd treat a night out in Karachi or Lahore: set an amount you're comfortable spending, enjoy the experience, and walk away when you've hit your limit. The house always has an edge; play for thrills, not for profit.
x11com's responsible gaming tools let you decide your own deposit ceiling, session time cap, and loss threshold — before you start playing. These limits are applied immediately and cannot be increased for at least 24 hours, giving you a genuine cooling-off period and ensuring no impulse decision overrides the boundaries you set for yourself.
Whether you're feeling uneasy about your gaming habits or simply want more information, x11com's 24/7 support team is ready to listen and assist — no judgment, no pressure. We also provide links to internationally recognised responsible gaming organisations that offer independent, confidential help in multiple languages.
x11com offers a full suite of account-level protections: deposit limits, wagering limits, session time reminders, reality checks, temporary cool-off periods, and permanent self-exclusion. All tools are accessible directly from your account settings with no waiting period to activate them — only to increase or remove them.
x11com enforces a strict 21+ policy on every account. Our KYC process verifies every player's identity and age before they can deposit or withdraw. We invest in age-verification technology and staff training to ensure that underage individuals never gain access to x11com's platform — full stop.
x11com displays RTP (Return to Player) percentages on all slot games and clear odds on all sports and cricket markets. We believe informed players make better decisions. Knowing the house edge before you play is a core part of playing responsibly — and we make that information easy to find.
x11com has built a comprehensive set of responsible gaming tools directly into every player account. You don't need to call support or submit a ticket — all of these are accessible from your account settings dashboard, right now, at any time.
Important: Limit reductions and activating self-exclusion or cool-off take effect immediately. Limit increases are subject to a mandatory 24-hour review period to protect you from impulsive decisions.
Illustrative example only — your own limits are fully customisable.
Set a daily, weekly, or monthly cap on how much you can deposit into your x11com account. Available in PKR — for example, limit yourself to Rs 5,000 per week. Reductions apply instantly; increases require a 24-hour cooldown.
Define the maximum amount you're willing to lose in a single day, week, or month. Once your loss limit is reached, x11com automatically suspends further betting activity for that period — no manual willpower required.
Set a maximum daily play session and choose how often you want an on-screen reality check reminder — every 30, 60, or 90 minutes. The reminder shows your session duration, net win/loss, and prompts you to decide whether to continue or stop.
Need a short break? Apply a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended — you cannot deposit, bet, or access games. The cool-off activates immediately and cannot be cancelled early.
For longer-term breaks, x11com offers self-exclusion for 6 months, 1 year, 3 years, or permanently. Your account is fully blocked, all promotional communications stop, and you cannot re-register. To request self-exclusion, contact our support team at any time — it takes effect within minutes.
You can opt out of all promotional emails, SMS notifications, and bonus offers at any time. Some players find that bonus-related communications trigger impulse betting — removing these prompts is a simple, effective step towards more mindful play.
Problem gambling can develop gradually. Recognising the early warning signs in yourself — or someone you care about — is the first and most important step towards getting back in control. Check if any of the following apply to you.
Spending more money on gambling than you originally planned, or chasing losses to try to win back what you lost.
Gambling with money that was set aside for rent, food, JazzCash bills, or family expenses.
Feeling irritable, anxious, or restless when you're not gambling or when you try to cut down.
Hiding your gambling activity from family members or lying about how much time or money you spend on it.
Gambling as a way to escape from stress, depression, boredom, or difficult situations in daily life.
Neglecting work, studies, family obligations, or social activities because of time spent gambling.
Borrowing money or taking loans to fund gambling, or selling personal possessions to continue playing.
Feeling that you need to gamble with larger and larger amounts to get the same level of excitement.
If two or more of the above apply to you, please reach out.
Contact x11com support and ask to activate your self-exclusion or cool-off period right now. You can also use the account tools to set immediate deposit and loss limits. Help is available — taking action today makes a real difference.
Reflect honestly on the following questions. This is not a diagnostic tool — it is simply a prompt to help you think about your current relationship with gambling at x11com.
In the last month, have you bet more than you intended to at x11com?
Have you tried to cut back on gambling but found it difficult?
Has gambling ever caused arguments or tension with family or friends?
Have you ever gambled with money needed for household or daily expenses?
Do you feel that gambling takes up too much of your time or thoughts?
Have you ever chased losses — betting more to try to recover what you lost?
If you answered Yes to any of these questions, we encourage you to reach out to our support team or use the self-management tools in your x11com account.
Go to My Account SettingsActivating self-exclusion at x11com takes just a few minutes. The process is straightforward, confidential, and takes effect immediately. There is no waiting period, no approval queue, and no need to justify your decision to anyone.
Visit x11com and log in using your registered email and password. If you cannot remember your credentials, our support team can help you access your account securely.
Navigate to Account Settings and select the Responsible Gaming section. All available tools — deposit limits, cool-off, and self-exclusion — are listed there.
Select from 6 months, 1 year, 3 years, or permanent exclusion. Read the summary of what exclusion means before confirming your choice.
Click Confirm. Your account is locked immediately. You will receive an email confirmation. All marketing is stopped. If you attempt to re-register during the exclusion period, x11com will close that account and return any funds.
Prefer to speak to someone? You can also request self-exclusion by contacting x11com's 24/7 live chat support. Simply type "self-exclusion request" and a support agent will process it immediately — no lengthy forms required.
Setting financial limits is one of the most effective responsible gaming steps you can take. x11com makes it simple. Limits can be set in PKR and adjusted at any time — but remember, increases require a 24-hour review period.
Log in and go to Account Settings → Responsible Gaming → Deposit & Loss Limits.
Choose daily, weekly, or monthly limits. You can set different amounts for each timeframe — for example, Rs 2,000 daily and Rs 8,000 weekly.
Type in the amount you're comfortable with. x11com will display your current usage against this limit in real time every time you log in.
Limits activate instantly. When you reach your limit, x11com automatically blocks further deposits or wagering for that period — giving you a natural stopping point.
Pro Tip: Set your limits before your first deposit of the week, not after you've already started playing. Decisions made before you begin are always clearer than decisions made mid-session.
x11com works alongside internationally recognised responsible gaming bodies to ensure that players who need help can access it quickly. These organisations provide free, confidential, and independent support for anyone affected by problem gambling.
A UK-based organisation providing free information, support, and counselling for those affected by problem gambling worldwide. Available online 24/7.
An international fellowship of people who have joined together to do something about their own gambling problem and help others. Meetings available globally.
Provides free, confidential information and advice to anyone affected by gambling problems. Offers an online self-assessment tool and live chat support.
Our dedicated responsible gaming team is available 24/7 via live chat. Contact us any time to activate limits, request self-exclusion, or simply talk through your concerns.
Cricket betting, live casino, and slots are best enjoyed as entertainment. Log in to your x11com account today to review your limits, set a new budget, or simply explore our full range of responsible gaming tools — all built right into your dashboard.
x11com is a licensed operator | 21+ only | Please gamble responsibly